Rates and Payment

Video Consultations and Sessions

New Clients

1. Contact me via email. Provide a brief description of your dog or cat’s circumstances.

2. I’ll respond with information to set up your initial holistic wellness video consultation or behavioral session.

3. We’ll coordinate a date and time for your initial video consultation or session. You must pay your new client initial consultation fee to secure your date and time. This fee covers your first 30 minutes of video consultation or session time.

4. Once you’ve secured your initial consultation or session, I’ll provide you with a background questionnaire to fill out.

5. We’ll speak using your preferred video platform. New client consultations and behavioral sessions typically require between 1.5 to 2.5 hours.

5a. After the initial 30 minutes of video consultation or session time, my standard hourly rates apply.

6. Payment for additional video consultation or session time must be paid in-full immediately after we’ve completed your dog or cat’s consultation or session.

Detailed Written Prescriptive Plans

New Clients

1. Contact me via email. Provide a brief description of your dog or cat’s circumstances.

2. I’ll respond with information to set up your initial holistic wellness video consultation.

3. We’ll coordinate a date and time for your initial consultation. You must pay your new client initial consultation fee to secure your date and time. This fee covers your first 30 minutes of video consultation time.

4. Once you’ve secured your initial consultation, I’ll provide you with a background questionnaire to fill out.

5. We’ll speak using your preferred video platform. New client consultations typically require between 1.5 to 2.5 hours.

5a. After the initial 30 minutes of video consultation time, my standard hourly rates apply.

6. The scope and fee for your dog or cat’s detailed written prescriptive plan is determined at the end of the initial consultation.

6a. Your dog or cat’s detailed written prescriptive plan is a separate fee from video consultation time.

7. Payment for additional video consultation time must be paid in-full immediately after we’ve completed your dog or cat’s consultation.

Local In-Person Sessions

New Clients

1. Contact me via email. Provide a brief description of your dog’s behavioral issues.

2. I’ll respond with in-person session information and a cost quotation.

3. A deposit of $50 is required to secure the date of your in-person session.

4. The balance of your in-person session must be paid on the day of your session.

Existing Clients

1. Contact me via email. Provide a brief description of your dog or cat’s circumstances.

2. We’ll coordinate a date and time for your holistic wellness video consultation or behavioral session.

3. My standard hourly rates apply.

4. Payment for video consultation or behavioral session time must be paid in-full immediately after we’ve completed your dog or cat’s consultation or session.

Existing Clients

1. Contact me via email. Provide a brief description of your dog or cat’s circumstances.

2. Depending on your dog or cat’s circumstances, a video consultation may be required prior to proceeding with a detailed written prescriptive plan.

3. If a video consultation is not required, I’ll provide you with the fee for a detailed written prescriptive plan or written recommendations and a date of completion.

3a. Payment for the detailed written prescriptive plan or written recommendations is due upon receiving it or as specified.

4. If a video consultation is required, my standard hourly rates apply.

4a. Payment for video consultation time must be paid in-full immediately after we’ve completed your dog or cat’s consultation.

4b. The scope and fee for your dog or cat’s detailed written prescriptive plan is determined at the end of the consultation.

4c. Your dog or cat’s detailed written prescriptive plan is a separate fee from video consultation time.

Existing Clients

1. Contact me via email. Provide a brief description of your dog’s behavioral issues.

2. I’ll respond with in-person session information and a cost quotation.

3. A deposit of $50 is required to secure the date of your in-person session.

4. The balance of your in-person session must be paid on the day of your session.

American Clients

PayPal

To make payment, click on the ‘PayPal’ buttons below.

PayPal automatically converts your payment to Canadian Dollars (CAD).

A non-refundable 4.5% PayPal administration fee is applied at checkout.

Canadian Clients

Interac e-Transfer or PayPal

Interac e-Transfer

If you want to pay via Interac e-Transfer, let me know.

I’ll provide you with the corresponding email address and a password.

PayPal

To make payment, click on the ‘PayPal’ buttons below.

A non-refundable 4.5% PayPal administration fee is applied at checkout.

International Clients

PayPal

To make payment, click on the ‘PayPal’ buttons below.

PayPal automatically converts your payment to Canadian Dollars (CAD).

A non-refundable 4.5% PayPal administration fee is applied at checkout.

Video Consultation and Sessions

New Clients

The new client initial fee applies to:

1. New clients.

2. Existing clients that haven’t been in touch for three years or more.

3. Existing clients with a new dog or cat, depending on the circumstances.

Payment for the new client initial fee should not be made under the following circumstances:

1. If I have not corresponded with you and authorized you to make payment.

2. If I have authorized you to make payment and you wait 7 days or more.

Rescheduling Your Holistic Wellness Consultation or Behavioral Session

New Clients

If you postpone your scheduled initial consultation or session, and you don’t contact me via email within 7 days to reschedule or don’t wish to reschedule:

1. I will refund your new client initial fee payment minus an administration fee amounting to a minimum of 50%.

2. I reserve the right to increase the administration fee above 50%.

3. I do not cover the cost of PayPal refund charges or Interac e-Transfer transaction fees.

4. It can take up to 7 business days for your refund to be processed.

Existing Clients

For existing clients, if you need to postpone or reschedule your consultation or session:

1. Notice must be provided a minimum of 24 business hours prior to your scheduled consultation or session.

2. Notice of postponement must be provided by email.

3. If you provide notice of postponement or cancellation less than 24 business hours before a scheduled consultation or session, you will be subject to a $33 CAD cancellation fee.

3a. The cancellation fee also applies if I cannot get in touch with you at the scheduled time of your consultation or session after waiting 15 minutes.

3b. You will be provided with email notice of the cancellation fee and given 48 hours to make payment. For clients paying via PayPal, a 4.5% administration fee applies.

If I Need to Reschedule

If I need to postpone or reschedule your consultation or session:

1. I will do my best to provide you with 24 business hours notice.

2. I will be in contact as possible as possible to coordinate a new date and time for your consultation or session.

Refunds for Consultations, Sessions or Written Recommendations

I do not provide refunds for holistic wellness video consultations, behavioral video sessions or written recommendations.

Detailed Written Prescriptive Plans

Payment for Detailed Written Prescriptive Plans

Payment for a detailed written prescriptive plan should not be made under the following circumstances:

1. If you have not had a new client initial consultation.

2. If I have not corresponded with you and authorized you to make payment.

3. If I have authorized you to make payment and you wait 30 days or more. If you wait 30 days or more to make payment, I will determine if a video consultation is required to reassess your dog or cat’s circumstances. My standard hourly rates apply to video consultation time.

Fee for Detailed Written Prescriptive Plans

The fee for a detailed written prescriptive plan is based on:

1. Your dog or cat’s individual circumstances.

2. The complexity of the health issue(s) being addressed.

3. Time required to create the plan.

The scope and fee for a detailed written prescriptive plan is:

1. Applicable for 30 days following your dog or cat’s initial consultation.

1a. If you wait 30 days or more to proceed with a detailed written prescriptive plan, I will determine if a video consultation is required to reassess your dog or cat’s circumstances. My standard hourly rates apply to video consultation time.

2. Subject to change if your dog or cat’s circumstances change prior to receiving their detailed written prescriptive plan.

3. Subject to change if you request additional items for inclusion in your dog or cat’s detailed written prescriptive plan.

3a. The inclusion of additional items may change the date of completion.

Refunds for Detailed Written Prescriptive Plans

I do not provide refunds for completed detailed written prescriptive plans.

If you request a refund for a detailed written prescriptive plan, a partial refund may be provided under the following circumstances:

1. If your dog or cat passes away prior to completion of their detailed written prescriptive plan. I will determine whether a portion of your payment is refundable.

2. I do not cover the cost of PayPal refund charges or Interac e-Transfer transaction fees.

3. It can take up to 7 business days for your partial refund to be processed.

If you change your mind within 24 hours of making payment for a detailed written prescriptive plan:

1. I will refund your payment.

2. I do not cover the cost of PayPal refund charges or Interac e-Transfer transaction fees.

3. It can take up to 7 business days for your refund to be processed.

Local In-Person Sessions

Rescheduling Your In-Person Session

If you need to postpone or reschedule your in-person session:

1. Notice must be provided a minimum of 24 business hours prior to your scheduled session date. Business hours are listed here.

2. Notice of postponement must be provided by email.

If you postpone your in-person session date:

1. You have a maximum of 30 days to reschedule your session.

2. If you exceed the 30-day rescheduling timeframe, your in-person session deposit will not be applied against the total cost of your in-person session.

3. You will need to pay a new in-person session deposit.

If I need to postpone or reschedule your in-person session:

1. I will do my best to provide you with 24 business hours notice prior to your scheduled session date.

2. I will be in contact as soon as possible to coordinate a new in-person session date.

3. If you do not wish to reschedule when I get back in touch, your in-person session deposit is non-refundable.

Cancelling Your In-Person Session

If you cancel your in-person session and do not wish to reschedule, your in-person session deposit is non-refundable.

Refunds for In-Person Sessions

I do not provide refunds for completed in-person sessions.